Privacy Policy
Trusty Property Law Limited is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect personal information through our website and in the course of providing legal services.
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Let us know if you have any questions. We look forward to working with you.
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1. What personal information we collect
We may collect personal information from you, including:
• Your name and contact details, such as email address, phone number, postal and physical addresses
• Information you provide through website contact forms or email enquiries
• Personal information you provide to assist us in preparing legal documents and providing legal services, such as property details, names of family members or your financial situation
• Official identification documents such as passport or driver licence details
• Photographs or videos of you verifying your identity via realaml.com
• Bank account details, tax details such as IRD numbers, residency or citizenship details
• Technical information about your use of our website, including IP address, browser type, and pages visited
We only collect personal information that is reasonably necessary for our functions and services.
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2. How we collect personal information
We collect personal information when you:
• Contact us through our website, email, phone, or in person
• Engage us to provide legal services
• Complete our AML identity verification process through realaml.com
• Fill in our client information questionnaires or official government forms we provide
• Subscribe to updates or communications
• Use our website, including through cookies and similar technologies
Where possible, we collect personal information directly from you, but we may also collect personal information from third parties such as:
• Land Information New Zealand, Inland Revenue or local authorities
• Realaml.com, which compares your information to government and commercial data sources to verify your name, date of birth and address, and checks you against international PEP and Sanctions Watchlists
The legal services we will provide (Services) are set out in our engagement email, together with any further instructions you give us in writing, or that we confirm in writing.
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3. Why we collect and use personal information
We collect and use personal information to:
• Respond to enquiries and provide legal services
• Communicate with you about your matter
• Meet our professional, legal, and regulatory obligations, including under the Lawyers and Conveyancers Act and AML/CFT legislation
• Improve our website and services
• Maintain internal records and practice management systems
We do not use your personal information for purposes unrelated to our services or obligations.
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4. Disclosure of personal information
We may disclose personal information to third parties where necessary, including:
• Banks, Land Information New Zealand, local authorities, and other parties involved in a legal transaction
• Courts, government agencies, or regulators where required by law
• Service providers who assist us with IT, cloud storage, practice management, or compliance, provided they are subject to confidentiality and privacy obligations
We do not sell or trade personal information.
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5. Storage and security of personal information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. This includes secure electronic systems, access controls, and professional confidentiality obligations.
Some information may be stored using cloud-based services, which may be hosted outside New Zealand. Where this occurs, we take steps to ensure that overseas providers offer comparable privacy protections.
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6. Cookies and website analytics
Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site. This information is used in an aggregated and non-identifiable way where possible.
You can disable cookies through your browser settings, although this may affect website functionality.
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7. Accessing and correcting your information
You have the right to:
• Request access to the personal information we hold about you
• Request correction of any personal information that is inaccurate
Requests can be made by contacting us using the details below. We may require proof of identity before releasing information.
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8. Complaints
If you believe your privacy has been breached, please contact us in the first instance so we can address your concerns.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner at www.privacy.org.nz.
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9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
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10. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
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Sam French
Email: sam@trustylaw.nz
Phone: 027 444 9293
​Post: PO Box 675, Wellington 6140